Refund and Return Policy

Return & Refund Policy

This Return & Refund Policy outlines the conditions under which products purchased from the Dentessa website may be returned or refunded. Dentessa is a brand owned and operated by Atyanta.

1. General Policy

Due to the nature of dental materials and clinical products, Dentessa maintains strict quality and safety standards for all items supplied.

Returns or refunds may be considered only under specific circumstances as outlined in this policy.

2. Eligibility for Returns

Customers may request a return under the following conditions:

• The product received is damaged during transit
• The product received is defective
• The incorrect product was delivered
• The product is missing from the shipment

To qualify for a return, the request must be submitted within 48 hours of receiving the order.

3. Condition of Returned Products

To be eligible for return:

• The product must be unused and unopened
• The original packaging must remain intact
• The product must include all labels, seals, and accessories
• The product must be returned in saleable condition

For safety and regulatory reasons, opened or used dental materials cannot be returned or refunded.

4. Return Request Procedure

Customers requesting a return should contact Dentessa with the following details:

• Order number
• Product name
• Description of the issue
• Photographs showing the product and packaging

Once the request is reviewed and approved, instructions for return shipment will be provided.

5. Refund Process

Once the returned product is received and inspected, Dentessa will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will be processed using the original payment method, or an alternative method agreed upon with the customer.

Refund processing times may vary depending on the payment provider.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products that have been opened or used
• Products with tampered seals
• Products returned without original packaging
• Products damaged due to improper storage or handling after delivery

7. Shipping Costs for Returns

If the return is due to:

• Incorrect shipment
• Defective product
• Damage during transit

Dentessa will cover the return shipping cost.

For other approved return situations, the customer may be responsible for return shipping charges.

8. Policy Modifications

Dentessa reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated versions will be published on this page.

9. Contact Information

For return or refund requests, please contact:

Atyanta

Shop No. 3, Azad Timber Mart
Singh Estate, Road No. 3
Thakur Village, Kandivali East
Mumbai 400 101
India

Corporate Office: 501, 5th floor, Dimple arcade, Thakur complex, Kandivali East, Mumbai 400101

Phone: +91 9619633900

Email: atyantainc@gmail.com